Return and Refund Policy

Key Details:

  • Return period within 30 days of the delivery date
  • No restocking fee
  • Refunds are processed within 7 days
  • Shipping costs for returns to be covered by customer
  • We accept exchanges
  • This policy is subject to our Terms of Service.

Return Process
We are sorry if you are not satisfied with your item and wish to return it. However, we offer a 30-day return period from the day you receive the item, during which you may return it for any reason. After this period expires, returns will no longer be accepted. 

To initiate a return, please email us first at info@olafandco.com, and we will provide detailed instructions on how to proceed. Before sending the items back, ensure they are in their original condition - unwashed and with all tags attached. Please use a reliable courier to prevent loss during transit. You are responsible for return shipping costs, but rest assured, we do not charge a restocking fee.

Refunds
After we receive your returned package, we’ll inspect it. Once approved, your refund will be processed to the original payment method. This process may take up to 7 days. We do not charge restocking fees.

Exchanges
Changed your mind and want a different item? No problem! Just reach out to us at info@olafandco.com with the details of what you’d like to exchange, and we’ll guide you through the process.

Cancellations
If you wish to cancel your order, contact us as soon as possible at info@olafandco.com. Please note that we cannot guarantee cancellations once the order has been processed.

Damaged or Incorrect Items
Sometimes bad things can happen and you might receive a damaged or an incorrect item, we sincerely apologize for the inconvenience. Please take photos of the issue and send them to us at info@olafandco.com. We will promptly review your case and ensure you receive the correct, non-damaged item.

Business Information
Olaf & Co. is operated by EA E-Commerce, a company registered in Netherlands.

Company Number: 78643058
VAT: NL003186000B49
DUNS: 493493971

Address:
Kostverlorenstraat 24H
Amsterdam 1052 GX

Business hours
Monday - Friday, 9:00 - 17:00 GMT

Email: info@olafandco.com
Phone: +447520603365