Return and Refund Policy

Key Details:

  • Return period within 30 days of the delivery date
  • No restocking fee
  • Refunds are processed within 7 days
  • Shipping costs for returns to be covered by customer
  • We accept exchanges
  • This policy is subject to our Terms of Service

Return Process

We’re sorry to hear you’re not fully satisfied with your purchase. You have 30 days from the day you receive your item to return it for any reason. After this period, we won’t be able to accept returns.

To start a return, email us at info@olafandco.com, and we’ll provide you with the next steps. Before sending your item back, make sure it’s in its original condition — unwashed, with all tags attached. We recommend using a reliable courier to avoid any issues during transit. Please note, return shipping costs are your responsibility.

Refunds

Once we receive your returned item, we’ll inspect it and, if approved, process your refund to the original payment method. This may take up to 7 days. There are no restocking fees for returns.

Exchanges

Need a different size, colour, or item? No problem. Just reach out to us at info@olafandco.com, and we’ll guide you through the exchange process.

Cancellations

If you want to cancel your order, contact us at info@olafandco.com as soon as possible. Once the order has been processed, we won’t be able to cancel it.

Received a Damaged or Incorrect Item?

We’re really sorry if something’s not right with your order. If you received a damaged or incorrect item, please take some clear photos and email them to info@olafandco.com. We’ll ensure the problem is resolved by sending you the correct item or a replacement.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Business Information
Olaf & Co. is operated by Elevare Collective Limited, a company registered in Hong Kong.

Company Number: 77568211
DUNS Number: 765288577

Address:
Suite C, Level 7, World Trust Tower
50 Stanley Street
Central

Business Hours
Monday - Friday, 9:00 - 17:00 GMT

Email: info@olafandco.com
Phone: +447520603365