Return and Refund Policy
Key Details:
- Return Period: 30 days from delivery date
- Restocking Fee: None
- Refund Time: Within 7 day
- Shipping Costs for Returns: Paid by the customer
- This policy is subject to our Terms of Service.
How to Make a Return
We are sorry if you are not satisfied with your item and wish to return it. However, we offer a 30-day return period from the day you receive the item, during which you may return it for any reason. After this period expires, returns will no longer be accepted.
To initiate a return, please email us first at info@olafandco.com, and we will provide detailed instructions on how to proceed. Before sending the items back, ensure they are in their original condition - unwashed and with all tags attached. Please use a reliable courier to prevent loss during transit. You are responsible for return shipping costs, but rest assured, we do not charge a restocking fee.
Refunds
After we receive your returned package, we’ll inspect it. Once approved, your refund will be processed to the original payment method. This process may take up to 7 days. We do not charge restocking fees.
Exchanges
Changed your mind and want a different item? No problem! Just reach out to us at info@olafandco.com with the details of what you’d like to exchange, and we’ll guide you through the process.
Cancellations
If you wish to cancel your order, contact us as soon as possible at info@olafandco.com Please note that we cannot guarantee cancellations once the order has been processed.
Damaged or Incorrect Items
In the event you receive damaged or incorrect items, we’re here to help! Take a photo of the issue and email it to us at info@olafandco.com We’ll make sure to resolve the problem and send you the correct item or a replacement.
For more detailed information, please refer to our Terms of Service.