Shipping Policy
Shipping & Delivery Information
- Order Cut-Off Time: 14:00 GMT
- Processing Time: 0-2 business days (Monday - Friday)
- Shipping Time: 3-5 business days (Monday - Friday)
- Free Delivery: Available for all UK orders
What to Expect After Placing Your Order
Once you’ve placed your order, we’ll send you a confirmation email to let you know we’re on it. Orders are typically processed within 0-2 business days (Monday - Friday). If you order before 14:00 GMT, we’ll get started the same day.
When your order is on its way, you’ll receive a second email with your tracking details. Shipping usually takes 3-5 business days (Monday - Friday). And yes, delivery is free for all UK orders.
Running Late?
If your order hasn’t arrived within the estimated timeframe, hang tight delays can sometimes happen. We kindly ask you to allow an extra 3 business days before reaching out. If it still hasn’t arrived by then, shoot us an email at info@olafandco.com, and we’ll look into it for you.
Need to Cancel?
If you need to cancel your order, let us know as soon as possible at info@olafandco.com. Keep in mind, once your order has been processed, we won’t be able to cancel it.
Received a Damaged or Incorrect Item?
We’re sorry if something went wrong with your order. If you received a damaged or incorrect item, please take some clear photos and email them to info@olafandco.com. We’ll ensure the problem is resolved by sending you the correct item or a replacement.
When We Are Here for You:
08:00–16:00 GMT (Mon-Fri)
How to Contact Us:
Email: info@olafandco.com
Phone: +447520653307
Company Details
The Olaf & Co. project is backed by Elevare Collective Limited (Hong Kong).
Company Number: 77568211
DUNS Number: 765288577
Company Address:
Suite C, Level 7, World Trust Tower
50 Stanley Street
Central